Blue Cross & Blue Shield of Rhode Island Expands Customer Service Hours, Adds Drop-Off Locations for BlueCHiP for Medicare Applications

(12.2.2014)
  -

Blue Cross & Blue Shield of Rhode Island (BCBSRI) will expand its customer service offerings to provide extended support for customers as the Medicare enrollment deadline approaches. BCBSRI will also offer additional locations for customers to drop off their Medicare Advantage enrollment applications in-person before the December 7 deadline.

BCBSRI staff can answer questions about plan options, costs, physician networks and wellness benefits, as well as help individuals sign up for coverage. The BlueCHiP for Medicare Concierge Team is available seven days a week from 8:00 a.m. to 8:00 p.m. at 1-800-505-BLUE (2583); TTY/TDD 711.

The Medicare  Advantage Annual Enrollment Period (AEP) ends on December 7. All Medicare Advantage applications and plan change forms for AEP must be received by BCBSRI by December 7.  Given these timing considerations, BCBSRI representatives will be available to assist and collect Medicare applications at the following locations before the end of AEP:

December 5, 7:00 a.m. – 8:30 a.m., Lincoln YMCA, 32 Breakneck Hill Rd., Lincoln

December 6, 9:30 a.m. – 11:30 a.m., Comfort Inn, 2 George Street, Pawtucket

December 6, 9:30 a.m. – 11:30 a.m., Holiday Inn‐South Kingstown, 3009 Tower Hill Road, South Kingstown

December 6, 9:30 a.m. – 11:00 a.m., Hayden Center, 1464 Diamond Hill Road, Cumberland

December 7, 10:00 a.m. – 11:30 a.m., Knights of Columbus, 1675 Douglas Ave., North Providence

December 7, 9:30 a.m. – 11:30 a.m., Chianti's Italian Restaurant, 195 Forge Road, East Greenwich

December 7, 9:30 a.m. – 11:30 a.m., Davenport’s, 1925 Pawtucket Avenue, East Providence

For in-person support for choosing a plan, Rhode Islanders can visit the following locations:

·         BCBSRI Customer Service walk-in area at 500 Exchange Street in downtown Providence. Hours:

o   December 3, 8:00 a.m. – 4:30 p.m.

o   December 4, 8:00 a.m. – 4:30 p.m.

o   December 5, 8:00 a.m. - 4:30 p.m.

o   December 6, 9:00 a.m. - 3:00 p.m.

o   December 7, 9:00 a.m. - 3:00 p.m.

·         Your Blue Store Warwick, BCBSRI’s retail location, at 300 Quaker Lane, Warwick and Your Blue Store Bristol, BCBSRI’s new retail location, in the Bell Tower Plaza, Unit 18, 576 Metacom Avenue, Bristol. Hours:

o   December 3, 9:00 a.m. – 5:00 p.m.

o   December 4, 9:00 a.m. – 5:00 p.m.

o   December 5, 9:00 a.m. – 5:00 p.m.

o   December 6, 9:00 a.m. – 3:00 p.m.

o   December 7, 9:00 a.m. – 3:00 p.m.

Note: On Saturday, December 6 and Sunday, December 7, Your Blue Stores in Warwick and Bristol will be open from 9:00 a.m. to 3:00 p.m., or until the last person is helped, as Dec. 7 is the final day of Medicare Advantage open enrollment.

For additional information about BCBSRI’s Medicare Advantage, Supplement and Prescription Drug plans, visit bcbsri.com/seniorinfo

To show you the right information, please indicate how many employees your business has.
Fewer than 50 employees
50 or more employees
Ok