"I credit Diane with changing my life"

(Providence, RI, 3.3.2011)
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Warwick resident Frank Trottier credits his care coordinator at Blue Cross & Blue Shield of Rhode Island (BCBSRI) with changing his life. And, he feels so strongly about his story that he is sharing it with Rhode Islanders in a television commercial.

Trottier has had a life-long battle with smoking and significant health challenges, including high blood pressure, high cholesterol, and diabetes. After undergoing quadruple by-pass surgery, Frank worked with BCBSRI care coordinator Diane Young, R.N., who coached Trottier via telephone conversations on how to overcome his smoking habit and to take charge of his health, which included paying close attention to taking his medications, diet, and exercise. As a result, Trottier lowered his blood pressure and cholesterol, lost weight, gained muscle strength, and has increased energy. Even furthering the success of this story, Trottier's wife, who listened in on the phone calls between her husband and Diana, also quit smoking.

Trottier is one of a select few Rhode Islanders to be featured in a statewide BCBSRI television advertising campaign. His story is an example of BCBSRI's successful care coordination program, which is designed for members with chronic conditions such as diabetes or heart disease. BCBSRI offers members the services of healthcare professionals who work directly with members and their doctors to improve their health.

"I met Diane for the first time at the taping of the television ad," said Trottier. "It was so wonderful to actually meet her in person because I credit Diane with changing my life. I am living proof that Blue Cross's care coordination efforts work, and I would recommend it to anyone who needs help with getting control of a chronic condition."

"I am honored to have the opportunity to work collaboratively with people like Frank," said Diane Young, RN at BCBSRI. "To see the hard work and effort that our member's put towards their health is inspiring and Frank is no exception. Frank's determination to get his health challenges under control is truly inspiring for others and incredibly gratifying for me as we work together."

As part of its care coordination program, members receive customized one-on-one support to help keep track of their healthcare, manage their conditions, and lead healthier lives. The care coordinator may also work in concert with spouse, family members and care givers to provide that extra support as needed in the BCBSRI member's healthcare needs.

"Working in collaboration with the member's physician, our nurses focus their efforts on coordinating care to improve and/or maintain health and to reduce the risk of future complications," said Dr. Gus Manocchia, vice president and chief medical officer, provider relations, BCBSRI. "We believe this type of care is a critical to improving our member's quality of life while improving their health. It also is a key component in how BCBSRI is improving the quality of care our members receive and moderating healthcare costs across the state."

The television advertisement featuring Mr. Trottier began airing on network and cable TV stations on February 28, 2011.

Blue Cross & Blue Shield of Rhode Island is the state's leading health insurer and covers more than 600,000 members. The company is an independent licensee of the Blue Cross and Blue Shield Association. For more information, visit www.bcbsri.comand follow us on Twitter @BCBSRI.

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