Are urgent care providers held to the same standard? What happens on the weekends?

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Urgent care providers will be held responsible for obtaining prior authorization. Although the eviCore call centers are not available on the weekends, the Web site is available 24 hours a day, 7 days a week. In the event a member presents with an urgent condition, a provider can attempt to obtain authorization on the Web. If approval is not granted over the Web, the provider may leave a  message on the eviCore voice mail and someone will contact the provider on the following business day.