Prime-Walgreens Update

In August 2016, Prime Therapeutics LLC (Prime)* announced a long-term relationship with Walgreen Co. (Walgreens). Both companies have come together to create a central specialty pharmacy and mail service company jointly owned by Prime and Walgreens. This new company will be the third largest specialty pharmacy in the U.S. and the fourth largest mail pharmacy. Walgreens Mail Service is an industry leader in health care customer service; members will continue to receive the same great level of service from PrimeMail® by Walgreens Mail Service as they do with PrimeMail.

The transition from PrimeMail to PrimeMail by Walgreens Mail Service will be effective on 9/30/2017. This transition will be seamless to members in that their existing refillable mail order prescriptions will automatically transfer to PrimeMail by Walgreens Mail Service. However, members will need to update their payment information. Members currently using PrimeMail will receive a series of communications to assist them with the steps required to update their payment information.

  • If members do not proactively update their payment information, they will be prompted to do so when calling or making an online submission.
  • If calling for a refill (phone number remains the same), members will be automatically routed to a call center for assistance in updating payment information.
  • If refilling online, members will follow the current links and will be automatically directed to update their payment information with PrimeMail by Walgreens Mail Service.

Expired orders, orders for controlled substances, and orders with no refills remaining will not transfer.  Member communications will be available in early September, feel free to contact your BCBSRI sales representative for more information.

*Prime Therapeutics LLC is an independent pharmacy benefit management company, contracted by BCBSRI to provide pharmacy benefit management and home delivery pharmacy services.