Support for your employees – made easy

We understand that you and your employees want answers when and where it’s convenient for you. That’s why we changed what it means to provide customer service in Rhode Island. When you have a plan through BCBSRI, you not only get support for your business, but you also get local customer service for your employees that no other insurer can offer in Rhode Island. That eases the burden on you and your staff so you can focus on your business.

Your Blue Store retail locations

Sometimes employees just want to talk face-to-face. Only BCBSRI offers convenient locations in Cranston, East Providence, Lincoln, and Warwick. Your employees can visit to ask questions about their coverage and take advantage of additional services, like:

  • An on-site nurse available for consultation
  • Community and wellness events
  • Health screenings and fitness classes

Learn more

Customer service 7 days a week

We know that questions can pop up anytime, even on the weekends. So our customer service specialists are ready to answer your employees’ calls 7 days a week.

Online at

Your employees can go online to view their benefits, check the status of a claim, find a doctor in their network, and learn about discounts and savings they get as BCBSRI members.

Mobile tools

With our mobile app, employees can see health benefits and remaining deductible and out-of-pocket amounts and search for doctors in their network. And with our innovative messaging platform, employees can receive convenient, personal messages on their phones, like reminders about flu shots and important tests; money-saving tips; and benefit updates.

Learn more

Are you looking for help with your business account?

Please contact your account executive or call our main number at (401) 459-1000 or 1-800-637-3718 outside Rhode Island.

Are you looking for technical assistance?

For technical assistance, call (401) 751-1673 or 1-855-721-4211, Monday through Friday, 8:00 a.m. to 6:00 p.m.

Have a question?

If you want help designing your employee health benefits or you just need a quick answer, send us your contact info and we’ll be in touch soon.

Thank you.

We will be in touch soon.

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