A message from Kim A. Keck, President and CEO of Blue Cross & Blue Shield of Rhode Island

Kim Keck message

As the coronavirus disease (COVID-19) continues to dominate our national conversation, I want to share Blue Cross & Blue Shield of Rhode Island’s latest news and information with you.

Of course, our top priority remains the health and well-being of our members, our customers, our employees, and our community. We strongly recommend that you continue to follow the guidelines we’ve been sharing on this site. When in doubt, the Centers for Disease Control and Prevention and the Rhode Island Department of Health are your best resources on how to stay healthy. Along with our service providers, we have taken every step recommended to help prevent the spread of the virus, including temporarily closing our retail stores and having all of our employees work from home. 

We have worked diligently to ensure that our members and customers continue to receive uninterrupted care and the excellent level of service they expect from us. In collaboration with government officials and the Office of the Health Insurance Commissioner, we’ve created access to needed testing and treatment for COVID-19 for our members with no preauthorization needed. We are covering 100% of the cost for COVID-19 testing and for doctors' visits, emergency room visits, or inpatient care related to COVID-19. We also have temporarily changed our policies to allow members to refill prescriptions early. Our members are encouraged to access healthcare from home by receiving treatment from their in-network provider over the phone or virtually—through their local providers or by using BCBSRI Doctors Online—at no cost to them, when clinically appropriate.

We are committed to playing an important role in leading through the pandemic, and I am confident that our collective resilience will see us through these unprecedented times.

We will continue to keep you regularly updated on developments concerning BCBSRI and COVID-19. Stay well!