Your guide to well-being

Now more than ever, staying healthy is important. Here are resources and links that can help you manage your emotional, physical, social, and financial well-being during this pandemic.

Emotional well-being

Many children are feeling anxious or have questions regarding COVID-19. Margaret Paccione, PhD of Bradley Hospital discusses how to address your children’s fears in an age-appropriate manner. Learn more here.

Are you looking for help for your child? Kids’ LinkTM is a 24/7 hotline for kids in emotional crisis—1-855-543-5465—offered in collaboration with Gateway Healthcare, Lifespan, Hasbro Children's Hospital, and Bradley Hospital. Find help.

Terms like social distancing and flattening the curve are part of our everyday conversations, and everyone is wondering about the "new normal." These tips from Margaret Paccione, PhD of Bradley Hospital can help you cope with COVID-19—along with resources you can access if you’re feeling overwhelmed. Read the article.

To find a provider or receive ongoing support, BCBSRI members can call the 24-hour BCBSRI Behavioral Health Line at 1-800-274-2958. (In an emergency situation, always call 911.) You’ll talk with a mental health and substance use disorder professional who will help you find the care you need, provide education and support, and coordinate your care with different healthcare professionals. This service is offered in collaboration with Beacon Health Options, at no extra cost through your plan.

Doctors Online, a telehealth service that may be available with your health plan, now offers scheduled appointments with licensed therapists and board-certified psychiatrists. While not intended for emergencies, Doctors Online lets you speak with a trained professional from the comfort and privacy of your home via your phone, laptop, or tablet. You can use Doctors Online 24/7 for common health concerns as well.

To get started, download the app and register. Search "Drs. Online" from the Apple App Store or Google Play* or visit drs-online.com.

Do you know someone struggling with opioid use disorder? The Buprenorphine Hotline—(401) 606-5456—offers 24-hour telehealth service access for people with moderate to severe opioid use disorder who want to start buprenorphine treatment. Learn more.

If you need assistance with finding food, paying your bills, or other essential services, check out 211, a vital service from the United Way. Professionals are available to help you find the support you need.

Physical well-being

Your Blue Store virtual classes

Your Blue Store℠ fitness classes are favorites with our members, and right now you can enjoy them from the comfort of your home. Visit our events page for details.

Live fitness with Blue365®

An exclusive benefit of your BCBSRI health plan, Blue365 offers big savings on live, virtual yoga, fitness, and meditation classes. You’ll find the details here.

Local and national gyms

Planet Fitness, Anytime Fitness, certain YMCA locations, and other gyms may be offering free or low-cost virtual events. Visit their social media platforms, such as Facebook or Instagram, or websites to learn what’s available.

Physical activity is a great way to relieve stress, support your health, and stay balanced during difficult times. If offered as part of your health plan, the Virgin Pulse app can help you get motivated and get going. You can earn points on your own or through healthy team challenges, find tips for coping with stress, and track your activity level, weight, sleep habits, and moods.

Virgin Pulse also offers these helpful programs:

  • Whil – Reduce stress while improving your well-being, performance, relationships, and sleep.
  • Mindfulness 101 – Learn the basics of a mindfulness and meditation practice.
  • Yoga 101 – Learn the basics of a yoga practice in the beginner movement program.

To get started, sign up at join.VirginPulse.com or download the Virgin Pulse app from the Apple App Store or Google Play.* Choose Blue Cross & Blue Shield of Rhode Island as your sponsor, then connect your Fitbit® or other wearable device.

You and your family can enjoy regular physical activity from home. Here are 17 ideas to keep moving, stay healthy, and have some fun.

Blue365® offers members-only savings on health and fitness gear, gyms, meal services, and much more. There’s no charge to register, and you can sign up for email alerts tailored to your preferences, so you’ll never miss out on a great deal. Learn more here.

You can enjoy the goodness of fresh, local food through these mobile services.

Farm Fresh RI is currently offering curbside pickup and limited delivery to Rhode Island residents. To learn more about their Market Mobile service, visit www.farmfreshri.org/homedelivery.

The WhatsGood online market offers home delivery throughout Rhode Island from local farms. For ordering and delivery details, visit www.sourcewhatsgood.com.

For help with an ordinary, non-emergency health issue such as allergies, urinary tract infection, sinus problems, or migraines, Doctors Online is a great option. If it is available with your plan, Doctors Online lets you chat with a board-certified doctor 24/7 on your smartphone, tablet, or computer. You can also schedule visits with licensed therapists and board-certified psychiatrists.

Getting started is easy. Download the app and register now, so it’s ready when you need it. Search "Drs. Online" from the Apple App Store or Google Play* or visit drs-online.com.

Social well-being

At least once a week, schedule phone calls or video chats with your family and friends to catch up. Making that human connection can go a long way in helping to alleviate any feelings of isolation you may be experiencing.

Need some fresh ideas for fun, educational activities you can share with your kids? There are lots of places offering virtual field trips, such as Mystic Aquarium, Plymouth Plantation, zoos, and museums. Check their Facebook pages and websites for more information. You can also check out this link for other ideas for virtual field trips. Local art companies are offering painting, drawing, and even cooking classes free of charge. Check out their Facebook pages and websites to learn more.

Financial well-being

The new Coronavirus Aid, Relief, and Economic Security (CARES) Act made these changes to health savings accounts (HSAs), health reimbursement accounts (HRAs), and flexible spending accounts (FSAs):

  • Now you can use your account to pay for over-the-counter (OTC) medications without a prescription.
  • You also can use your account to pay for menstrual care products.
  • Telemedicine services, like BCBSRI Doctors Online, can be covered before you meet your deductible on a high-deductible health plan, for a limited time. To increase access to care during the COVID-19 pandemic, BCBSRI is temporarily covering in-network telemedicine services at no cost to you.

These rules have various restrictions and may change. Please contact BCBSRI Customer Service if you have any questions.

Make sure you keep your finances safe. The Blue Cross and Blue Shield Association offers tips and resources for protecting against healthcare fraud during these uncertain times. Protect your information.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc

Virgin Pulse® is an independent wellness company, contracted by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to provide wellness services.

Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island.