How to enroll in 2020 Lifespan benefits

You can enroll starting November 4, 2019, and ending November 15, 2019.

If you do not wish to make any changes to your benefits, no action is necessary unless you want to enroll in the new vision plan or participate in a flexible spending account. It is important to log in to Lifeworks during Open Enrollment to review your benefit elections and make sure they are accurate.

You can access detailed benefit plan documents by logging into Lifeworks and clicking on Knowledgebase in the EmployeeSpace. Questions? Contact the HR Solution Center at (401) 444-5265.

Should you have any issues with the Lifeworks system, contact the IS Service Desk at (401) 444-6381.

The benefit enrollment process

Review plan documents

Review plan documents by accessing Lifeworks and clicking on Knowledgebase in your EmployeeSpace. You can also email HRSolutionCenter@Lifespan.org with additional questions.

Review your benefit coverage

Log into Lifeworks to review and/or make changes to your benefit coverage:

  • Step 1: Access Lifeworks through Lifespan’s Intranet.
  • Step 2: Log into Lifeworks with your network ID.
  • Step 3: Navigate to the Benefits tab in the EmployeeSpace.
  • Step 4: Click on "Open Enrollment" under the Benefits tab.
  • Step 5: Follow the instructions to review options, add dependents, if applicable, and make elections for each benefit offered.
  • Step 6: On the Review and Submit screen, review and resolve all errors, warnings, and messages displayed to allow you to submit your elections.
  • Step 7: Click the Submit button at the top of your screen.
  • Step 8: Click the "Agree to Enrollment Terms" and then click OK to submit your elections.
  • Step 9: Click on PDF to review, save, or print your confirmation statement for your records.
Receive insurance cards

In December, you will receive separate cards for your medical plan - from BCBSRI - and your pharmacy plan - from Express Scripts. Your BCBSRI member ID card will come with helpful information about tools you can use to manage your medical plan.

Ways to enroll

Enroll at work

The easiest way to enroll is at work. Simply follow the direction under "the benefit enrollment process."

Enroll at home

If you are unable to enroll at work, there is an at-home option. To enroll at home, you will need both the Citrix receiver and multi-factor authentication (MFA).

To enroll in benefits remotely:

First, from work

  • Ensure you have the Citrix receiver and MFA downloaded to your devices. Go to intranet.lifespan.org and search for "Remote Access Resources." Click on the Remote Access Resources department sub-page. Here you will find instructions to download both.

Then, from home

  • Once Citrix and MFA are downloaded to your personal device(s), enter https://connect.lifespan.org into your internet browser.
  • Click on the Log On button and enter your username and password and click Log On.
  • From your list of applications, select Lifespan Intranet.
  • If you see a security warning, select "Permit use" and check off the box "Do not ask me again for this site."
  • Enter your Lifespan ID and password if prompted.
  • Select Lifeworks from the home page of the Intranet and follow directions under "the benefit enrollment process."

If you enroll dependents, you must provide proof of eligibility. You will receive a request for this documentation via U.S. mail from Mercer, Lifespan’s third-party dependent eligibility verifier. Failure to provide complete and timely proof of eligibility to Mercer will result in your dependents being removed from coverage. You may be responsible for any claims paid for ineligible dependents.