Contact Information

Part D Grievances & Appeals

CALL: 1-800-267-0439. Calls to this number are free.
TTY/TDD (Telecommunications Device for the Deaf):
1-877-232-8432. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Our Customer Service hours are: October 15, 2011 – February 14, 2012: Seven days a week, 8:00 a.m. to 8:00 p.m.; February 15, 2012 until the following annual enrollment period, Monday – Friday, 8:00 a.m. to 8:00 p.m.

FAX: 1-866-884-9475

WRITE:
Blue Cross & Blue Shield of Rhode Island
Grievance and Appeals Unit: BlueCHiP for Medicare
500 Exchange Street
Providence, RI 02903

Part D Coverage Determinations

CALL: 1-800-294-5979. Calls to this number are free.

TTY/TDD (Telecommunications Device for the Deaf):
1-800-863-5488. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Hours of operation are: 7:00 a.m. to 11:00 p.m., seven days a week.

FAX: (401) 459-5089

WRITE:
Caremark Appeals Department
PO Box 52000
Phoenix, AZ 85072

Last updated: 04/18/2012

H4152_2014website697 Approved

Blue Cross & Blue Shield of Rhode Island is an HMO plan with a Medicare contract. Enrollment in Blue Cross & Blue Shield of Rhode Island depends on contract renewal.