Find a doctor or other providers and get primary care

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If you need help finding a primary care doctor, other doctor, or a hospital/facility, you can use the Find a Doctor tool or call Customer Service at the number on the back of your member ID card. You can get information such as board certification status, languages spoken by the doctor, and whether the office is wheelchair accessible. If you’re using the Find a Doctor tool, you can even print out directions to the doctor’s office. Please note: If you have a question about a doctor that Customer Service can’t answer right away, they will get back to you with an answer. This includes questions on education, training, residency completed, board certification, and specialty.

While you may not be required to select a primary care provider, these practitioners can assist you in maintaining and monitoring your health and accessing the services of specialty care physicians.

Depending on your plan, you may need a referral from your primary care physician (PCP) to see a specialist, including mental health and substance abuse care providers. But even if you don't need a referral, it's a good idea to ask your PCP for a recommendation about which doctor to see. He or she may even be able to set up an appointment for you. Hospital services are usually arranged for you by your physician and may require preauthorization (approval of services in advance).

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