Health and safety information

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Blue Cross is committed to providing integrated, high-quality services while enhancing the safety of our members and providers. Member safety initiatives proactively identify and evaluate issues related to patient safety for both physical and behavioral healthcare. Blue Cross helps foster an environment that allows all providers (of physical and behavioral healthcare) to improve the safety of their practices and the quality and coordination of care they deliver. BCBSRI has implemented several initiatives to improve the safety and care our members receive, including our:

  • Hospital Quality Program, which helps improve the quality, safety, and efficiency of care provided in local hospitals
  • Transitions of Care Program, which helps patients safely transition from the hospital to home and reduces hospital readmissions
  • Patient-Centered Medical Home initiative
  • Process for reviewing quality of care complaints, which can be found in our Member Handbook
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