What happens if an office needs to order an urgent MRI at 4:30 and it takes up to 4 hours for MedSolutions to review? The office will be closed. How will the patient know if the test has been approved?

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MedSolutions is open until 9 p.m. EST. The authorization is faxed to both the ordering physician’s office as well as the facility rendering the service so the patient can check with the facility to see if the authorization has been obtained. Also, most facilities have access to the MedSolutions Web portal so they can check the status of a request.