Who do I call for an authorization for services?

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Prior authorization for the high end imaging services (including CT scans, PET scans, MRI, MRa, and Cardiac Imaging), can be by contacting our radiology management vendor, MedSolutions, Inc. MedSolutions accepts authorizations requests by phone, fax, and online. Please download the Three Ways to Obtain Radiology Prior authorization document, and visit the Radiology FaQs section for more details.

Prior authorization for aftercare and acute care coordination services can be obtained by calling our Health Management and Integration department at (401) 272-5670. If you are calling from out-of-state, please call one of our toll free numbers: 1-800-635-2477 or 1-800-727-2300. authorizations for these services can also be obtained by submitting a Preauthorization Request on our Web site.

Information to have available for our representatives:

The patient's name, identification number, what the procedure is, date of the procedure, and location (hospital or other).


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