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Broker Operations

Phone: (401) 459-5545
Email: BrokerOperations@bcbsri.org

Broker of Record/Disaffiliations
Commissions & VUE/Vertafore Portal
Broker Portal

Billing, Enrollment & Employer Support

Phone: (401) 459-1000 x6064 or (800) 637-3718 x6064
Fax: (401) 459-2385
Email: EmployerSupport@bcbsri.org

Billing/Invoice questions (membership)
Electronic Enrollment
Claims, eligibility, account inquiries

Credit & Collections

Phone: (401) 459-5821

Provider/Customer Service

Phone: (401) 459-5000 or (800) 639-2227
Hours of Operation: Mon-Fri, 8:00 a.m. - 8:00 p.m. EST

General member inquiries/ID cards
Member claims inquiries/benefit questions
Member demographic updates (e.g., address, phone, etc)
Member grievances and appeals
Physician and hospital inquiries (Option #7)

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Blue Cross & Blue Shield of Rhode Island is an independent licensee of the Blue Cross and Blue Shield Association.

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Broker Operations

Billing, Enrollment & Employer Support

Credit & Collections

Provider/Customer Service