Welcome

What do the letters mean that precede my member number on the face of my ID card?

The prefixes which precede your identification number are used if a member receives services out of the service area. The letter prefix helps to identify that you are a Rhode Island Blue Cross & Blue Shield member. If you have any further questions you may contact BlueCHiP Customer Service at the numbers below:

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888

How do I change my primary care physician (PCP)?

Your PCP is the provider who coordinates your care. If you change your PCP, the change becomes effective on the first day of the following month. For example, if you request a PCP change on April 22, you can see your new PCP on or after May 1. You must obtain new referrals to any specialist from your new PCP, once the change is effective. To choose a new physician, please consult your provider directory or contact BlueCHiP Customer Service at the numbers below:

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888

How do I get a new ID card?

If your identification card is lost or stolen, you or any of your family members listed on the account can contact BlueCHiP Customer Service to request a new one. Please call one of these numbers:

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888

My son has just entered college. Can he still be covered under my BCBSRI plan?

BlueCHiP products have a maximum dependant age and maximum student age. These ages may vary from product to product. If you would like specific information, please contact BlueCHiP Customer Service:

BlueCHiP members at the numbers listed below:
(401) 274-3500 or 1-800-564-0888

I recently divorced. My healthcare coverage was in my husband's name. Am I still covered?

In divorces, coverage is based on the divorce decree. If you are able to stay on a BlueCHiP account, you may have a second address added. You will need to provide a copy of the divorce decree and send it to:

Membership Services
444 Westminster Street
Providence, Rhode Island, 02903

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888

Can my new spouse and stepchildren be covered on my BCBSRI policy?

You will have thirty days from the date of your marriage (or other qualifying event) to make any changes to your policy. There are specific criteria to add stepchildren to an account. If you would like more information, please contact BlueCHiP Customer Service:

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888

Is my common law wife covered by my BCBSRI plan?

A common law spouse can be covered on an account with special approval. Only 11 states and the District of Columbia recognize Common Law: Alabama, Colorado, Iowa, Kansas, Montana, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, and Utah. If the customer lives in a state other than those listed, a common law spouse cannot be added.

The member will need to fill out an affidavit, which will be reviewed. For further information please contact BlueCHiP Customer Service:

BlueCHiP members:
(401) 274-3500 or 1-800-564-0888