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Health insurance accounts

Understanding their health plan

Your loved one may want you to be familiar with their health insurance plan and help make decisions about their healthcare. If you’re caring for an adult or your child who is 16 or older, you’ll need permission from them to be involved in their health insurance coverage.

Here are the steps your loved one can take if they choose.

Appoint you as a personal representative with BCBSRI.

If they designate you as a personal representative on their plan, you can talk with BCBSRI Customer Service on their behalf. Your loved one would need to complete the form by logging into myBCBSRI. The “Designee” form is under “My Account.” They can also get a copy of the form by contacting BCBSRI Customer Service.

Making it easier

If they’re not already registered on myBCBSRI, signing up lets them easily access digital ID cards, see their claims, and check their benefit information.

Visit a Your Blue StoreSM location together.

If you are with your loved one at Your Blue Store, you don’t need to be an official personal representative to talk about their plan with the BCBSRI associate. Choose the store location that works best for you: Cranston, East Providence, Lincoln, Narragansett, or Warwick.

Making it easier

You don’t need an appointment at the store, so stop by when it works best for you.

Take advantage of Care Management together.

The BCBSRI Care Management team can work with your loved one and you to get them on the path to a healthier life. Our team of registered nurses, registered dietitians, behavioral health specialists, and pharmacists can help your loved one get the care they need. Our team is experienced in working with caregivers. Care Management is available to BCBSRI members at no extra cost.*

Making it easier

To get started, call 1-844-563-0892 (TTY/TTD: 711) or email Care Managers can help over the phone, through video1, or in person at Your Blue Store.

1Video visits with a Care Manager are available to BCBSRI members whose plan includes Doctors Online. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI.