Doctors Online:
convenient access to care 24/7

Doctors Online

Getting sick is never convenient. With Doctors Online, your employees can see a doctor 24 hours a day, 365 days a year. It’s perfect for those times when their personal doctor is unavailable or going to a doctor’s office just isn’t an option.

  • Employees can access care anytime—which can reduce absenteeism and hours away from work.
  • Employees can see a doctor even if they’re not comfortable going into an urgent care center or doctor’s office right now.
Wellness Premium Rewards


Your employees and their families (including children) can see a board-certified doctor for common, non-emergency health issues, including:

  • Cold and flu symptoms
  • Allergies
  • Bronchitis and other respiratory infections
  • Urinary tract infections
  • Skin irritations
  • Sinus problems
  • Migraines


They also can see licensed therapists and board-certified psychiatrists for non-emergency behavioral healthcare issues, including:

  • Depression
  • Anxiety
  • ADHD
  • Stress
  • Grief

They can make appointments several weeks in advance, and once they establish a relationship, they can see the same provider on an ongoing basis.

Wellness Premium Rewards

Care management

Employees can now meet virtually with BCBSRI care managers for help managing chronic conditions such as diabetes, asthma, or heart disease.

  • Ideal for people with mobility or transportation issues
  • Multiple providers can meet with employee at once
  • Meetings can include caregivers, if appropriate

Learn more about care management

In the case of an emergency, you should always call 911 or your local emergency services. Doctors Online is not intended to replace these services and should not be used in those circumstances.

Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island.

Have a question?

If you want help designing your employee health benefits or you just need a quick answer, send us your contact info and we’ll be in touch soon.

Thank you.

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