Couple talking to Doctor on phone
Doctors Online

Give employees 24/7 access to care

Getting sick is never convenient. With Doctors Online, your employees can see a doctor 24 hours a day, 365 days a year. It’s perfect for those times when their personal doctor is unavailable or going to a doctor’s office just isn’t an option.

  • Employees can access care anytime—which can reduce absenteeism and hours away from work.
  • Employees can see a doctor even if they’re not comfortable going into an urgent care center or doctor’s office right now.
Doctors Online devices


Your employees and their families (including children) can see a board-certified doctor for common, non-emergency health issues, including:

  • Cold and flu symptoms
  • Allergies
  • Bronchitis and other respiratory infections
  • Urinary tract infections
  • Skin irritations
  • Sinus problems
  • Migraines
Woman speaking to doctor


Licensed therapists and board-certified psychiatrists are available for non-emergency behavioral healthcare issues, including:

  • Depression
  • Anxiety
  • ADHD
  • Stress
  • Grief

Employees can make appointments several weeks in advance, and once they establish a relationship, they can see the same provider on an ongoing basis.

It's easy to get started

Employees can download the BCBSRI Doctors Online app from their favorite app store or visit to register their account. That way, they’ll have a doctor on call the next time they need care.

In the case of an emergency, you should always call 911 or your local emergency services. Doctors Online is not intended to replace these services and should not be used in those circumstances.

Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island.