How-to answers for common requests
General how do I questions
How do I print a temporary ID card for my employee?
The member can print their own temporary ID card, or a request a new card, through their online account. They can use this link: Print temporary ID card
How do I set-up electronic payments?
You can have your group’s monthly premium payment deducted automatically from your checking account. Simply follow the instructions on the Electronic Payment Option Form. Download the Electronic Payment Option Form
Where can I view my monthly premium bill?
Log in to your employer account and click "Monthly Premium Bills" on the left side of the page.
How do my employees register on Virgin Pulse?
Members can join Virgin Pulse® in 3 simple steps:
- Sign up – Go to VirginPulse.com or download the app*.
- Choose Blue Cross & Blue Shield of Rhode Island as your sponsor.
- Connect your Fitbit® or other wearable device to track and sync steps with the app.
*Standard mobile phone carrier and data usage charges apply. The downloading and use of the Virgin Pulse mobile app is subject to the terms and conditions of the app and the online stores from which it is downloaded.
Virgin Pulse® is an independent wellness company, contracted by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to provide wellness services.
How do I get help with billing for our premiums?
Call us at (401) 459-1000 ext. 6064 and choose option 1 for billing.
How do I get help with Electronic Enrollment, membership, and eligibility?
Call us at (401) 459-1000 ext. 6064 and choose option 2 for electronic enrollment and eligibility.
How do I check on benefits, claims, and deductibles?
Call us at (401) 459-1000 ext. 6064 and choose option 3 or send us an email.
How do I get help with wellness?
Speak with your account manager. They are specially trained to answer whatever questions you might have about the details of your account.
How do I get help with sales-related questions?
Your account executive can help you with any of these questions.
How do I submit demographic and eligibility changes for an employee?
Depending on the way your account is set up, you can submit changes on paper, online via Electronic Enrollment, or with an electronic file. To learn what your group is set up to do, speak with your account manager.
Where can I find a copy of a Group Activity Report and Membership Application?
Use these direct links:
- Group Activity Report
- Small Group
- Large Group
How do I submit contact and demographic changes for the group?
Speak with your account manager. All changes to a group’s address, tax ID, name, etc. must be submitted in writing on company letterhead, and it must be signed by an officer of the company as listed on file with BCBSRI.
How do I access Electronic Enrollment?
If your group is not set up with Electronic Enrollment, your Account Manager can help you get that implemented. If your group is set up, use this link:
How can I access plan information, such as subscriber agreements?
Benefit documents like the Summary of Benefits are available through your group’s online account. When you log in, view the Document Center on the left side of the page. There is also a link for Subscriber Agreements. If a document is not available online, speak with your account manager.
Where can I check on payment status?
Log into your group’s online account and click View Payment Status on the left side of the page.
How do I request new ID cards and make address changes for employees?
In your group’s online account, use Change Address/Request Member ID Card, choose the applicable member, and request the ID card.
For new employers
How do I add/term/update members? Is there an online tool to do so?
Depending on the way your account is set up, you can submit changes on paper, online via the Electronic Enrollment tool, or with an electronic file. To learn what your group is set up to do, contact your Account Manager.
Can I set up electronic funds transfer (EFT) or do I have to pay by check?
You can choose to have your group’s monthly premium payment deducted automatically from your checking account:
- Complete the Electronic Payment Option Form [LINK TO Electronic Payment Option Form]
- Sign and date the form and attach a voided check for verification of all financial institution information
- Return the completed form and voided check to the Membership/ Billing Department at 500 Exchange Street, Providence RI 02903-2699
Can I view my invoice online?
Yes, you can log into the Employer portal to view invoices.
Whom do I call with questions?
Contact your Account Manager with questions surrounding group setup issues. For other questions call (401) 459-1000 ext. 6064, and follow the prompts:
- Option 1 – Billing
- Option 2 – Electronic enrollment/Eligibility
- Option 3 – Eligibility and all other questions