How-to answers for common requests

General how do I questions

The member can print their own temporary ID card, or a request a new card, through their online account. They can use this link: Print temporary ID card

You can have your group’s monthly premium payment deducted automatically from your checking account. Simply follow the instructions on the Electronic Payment Option Form. Download the Electronic Payment Option Form

Log in to your employer account and click "Monthly Premium Bills" on the left side of the page.

View your monthly bill

Members can join Virgin Pulse® in 3 simple steps:

  1. Sign up – Go to VirginPulse.com or download the app*.
  2. Choose Blue Cross & Blue Shield of Rhode Island as your sponsor.
  3. Connect your Fitbit® or other wearable device to track and sync steps with the app.

*Standard mobile phone carrier and data usage charges apply. The downloading and use of the Virgin Pulse mobile app is subject to the terms and conditions of the app and the online stores from which it is downloaded.

Virgin Pulse® is an independent wellness company, contracted by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to provide wellness services.

Call us at (401) 459-1000 ext. 6064 and choose option 1 for billing.

Call us at (401) 459-1000 ext. 6064 and choose option 2 for electronic enrollment and eligibility.

Call us at (401) 459-1000 ext. 6064 and choose option 3 or send us an email.

Speak with your account manager. They are specially trained to answer whatever questions you might have about the details of your account.

Your account executive can help you with any of these questions.

Depending on the way your account is set up, you can submit changes on paper, online via Electronic Enrollment, or with an electronic file. To learn what your group is set up to do, speak with your account manager.

Use these direct links:

  • Group Activity Report

Membership Applications

  • Small Group
  • Large Group

Speak with your account manager. All changes to a group’s address, tax ID, name, etc. must be submitted in writing on company letterhead, and it must be signed by an officer of the company as listed on file with BCBSRI.

If your group is not set up with Electronic Enrollment, your Account Manager can help you get that implemented. If your group is set up, use this link:

Use Electronic Enrollment

Benefit documents like the Summary of Benefits are available through your group’s online account. When you log in, view the Document Center on the left side of the page. There is also a link for Subscriber Agreements. If a document is not available online, speak with your account manager.

View the Document Center

Log into your group’s online account and click View Payment Status on the left side of the page.

View Payment Status

In your group’s online account, use Change Address/Request Member ID Card, choose the applicable member, and request the ID card.

Change Address/Request Member ID Card

For new employers

Depending on the way your account is set up, you can submit changes on paper, online via the Electronic Enrollment tool, or with an electronic file. To learn what your group is set up to do, contact your Account Manager.

You can choose to have your group’s monthly premium payment deducted automatically from your checking account:

  1. Complete the Electronic Payment Option Form [LINK TO Electronic Payment Option Form]
  2. Sign and date the form and attach a voided check for verification of all financial institution information
  3. Return the completed form and voided check to the Membership/ Billing Department at 500 Exchange Street, Providence RI 02903-2699

Yes, you can log into the Employer portal to view invoices.

Employer billing information

Contact your Account Manager with questions surrounding group setup issues. For other questions call (401) 459-1000 ext. 6064, and follow the prompts:

  • Option 1 – Billing
  • Option 2 – Electronic enrollment/Eligibility
  • Option 3 – Eligibility and all other questions

Have a question?

If you want help designing your employee health benefits or you just need a quick answer, send us your contact info and we’ll be in touch soon.

Thank you.

We will be in touch soon.