Support during severe weather

During difficult times like hurricanes, floods, and wildfires, we understand it might be difficult to get the care you need. We hope the following information can help.

Access to care

Members who are affected by severe weather can use our Doctors Online service for non-emergencies if you cannot get to a doctor’s office. It’s always a good idea to download the Doctors Online app from Google Play or the Apple App Store* or visit and register so it’s ready if you need it.

Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island.


Members who are affected by severe weather may be able to refill their prescriptions early, for the duration of the emergency, to ensure they have access to the medications they need. Call Customer Service (below) to see if you are eligible.

Customer service

Medicare Concierge team:
(401) 277-2958 or 1-800-267-0439 (TTY: 711)
Monday through Friday, 8:00 a.m. to 8:00 p.m.; Saturday, 8:00 a.m. to noon.
(Open seven days a week, 8:00 a.m. to 8:00 p.m., October 1 - March 31.)
You can use our automated answering system outside of these hours. 

Customer service for all other BCBSRI members:
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time)
Saturday and Sunday, 8:00 a.m. to noon (Eastern Time)

Our customer service team is ready to help you, including:

  • Explaining your benefits
  • Answering prescription medication questions
  • Finding doctors, hospitals, and dialysis or other treatment centers
  • Coordinating or transitioning your care
  • Locating medical care and behavioral health support

Members can always access their accounts online or on their phone by downloading the myBCBSRI app from Google Play or the Apple App Store.*

Additional information

You may find useful community resources by visiting United Way 2-1-1 or dialing 2-1-1 on your phone.

*Standard mobile phone carrier and data usage charges apply. The downloading and use of these apps is subject to the terms and conditions of the app and the online stores from which it is downloaded. Apple is a trademark of Apple Inc. and App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

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