We have temporarily expanded coverage to allow you to get the care you need in your own home during the COVID-19 pandemic. You can receive treatment over the phone or virtually—such as through Doctors Online—from an in-network provider with no copays, deductibles, or other cost-sharing, when clinically appropriate. This benefit is available without cost share through December 31, 2020. You can receive care virtually from the providers you typically see in person or through BCBSRI Doctors Online if that service is available with your plan. See our coronavirus FAQs for more information.
Create an account today, before you need it
Download the BCBSRI Drs. Online app at the Apple App store or Google Play.* Or visit drs-online.com. Enter your member ID (including any letters at the beginning of the number).
When to use Doctors Online
Doctors Online is perfect for when your personal doctor is unavailable or when going into the office is not an option.
You and the family members on your plan (including your children) can see a board-certified doctor for common, non-emergency health issues, including:
- Cold and flu symptoms
- Bronchitis and other respiratory infections
- Urinary tract infections
- Skin irritations
- Sinus problems
You and your family members can also see licensed therapists and board-certified psychiatrists for non-emergency behavioral healthcare issues, including:
You can make appointments several weeks in advance, and once you establish a relationship, you can see the same provider on an ongoing basis.
Get the most from your app
This video explains the great features available through Doctors Online and how to get started with the service.
*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI.