Doctors Online

Convenient access to care, 24/7

Right now is a really good time to register for Doctors Online. That way, if you need to see a doctor, you’ll be all ready to video chat with them from your home.

Download on the App Store
Get it on Google Play
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Important telehealth benefit update

We have temporarily expanded coverage to allow you to get the care you need in your own home during the COVID-19 pandemic. You can receive treatment over the phone or virtually—such as through Doctors Online—from an in-network provider with no copays, deductibles, or other cost-sharing, when clinically appropriate. You can receive care virtually from the providers you typically see in person or through BCBSRI Doctors Online if that service is available with your plan. See our coronavirus FAQs for more information.

When to use Doctors Online

Doctors Online is perfect for when your personal doctor is unavailable or when going into the office is not an option.

Medical

You and the family members on your plan (including your children) can see a board-certified doctor for common, non-emergency health issues, including:

  • Cold and flu symptoms
  • Allergies
  • Bronchitis and other respiratory infections
  • Urinary tract infections
  • Skin irritations
  • Sinus problems
  • Migraines
Behavioral

You and your family members can also see licensed therapists and board-certified psychiatrists for non-emergency behavioral healthcare issues, including:

  • Depression
  • Anxiety
  • ADHD
  • Stress
  • Grief

You can make appointments several weeks in advance and request the same provider for every session.

Get the most from your app

This video explains the great features available through Doctors Online and how to get started with the service.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI.

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