Longer wait times
At this time, you may experience longer wait times than usual when calling BCBSRI or using secure messaging. We are working to increase the capacity of our Provider Service Center during this global COVID-19 pandemic and are answering secure messages in the order in which they are received. Please note that updating an existing secure message may result in delays to responding to your inquiry. We apologize for any delays and thank you for your patience.

Contact us for help

BlueLine

(401) 272-1590
1-800-327-6712
24/7
How to use BlueLine

Out-of-State Plans

1-800-676-2583
24/7

Physician and Provider Service

(401) 274-4848
1-800-230-9050
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Facility Service

(401) 274-3103
1-800-637-3718, ext. 6067
(401) 459-2287 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Federal Employee Program (FEP) Service

(401) 831-0153
1-800-377-4418
(401) 459-2709 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Provider Relations

1-844-707-5627
(401) 459-5531 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m..

Credentialing

(401) 274-4848
1-800-230-9050
(401) 459-1369 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Blue Cross Dental

(401) 453-4700
1-800-831-2400
(401) 459-2287 (fax)
Monday – Friday, 8:00 a.m. to 8:00 p.m.

Electronic Data Interchange (EDI) Support

(401) 751-1673
1-855-721-4211
hipaa.edi.support@bcbsri.org
Monday – Friday, 8:00 a.m. to 4:30 p.m.

IT Support

(401) 751-1673
1-855-721-4211
24/7

Care Integration & Innovation – Utilization Management

(401) 272-5670
1-800-635-2477
(401) 272-8885 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Health Management and Integration – Care Coordination Referrals

(401) 459-2273
1-800-637-3718, ext. 2273
(401) 459-5804 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Behavioral Health

1-800-274-2958
1-855-778-1037 (fax)
24/7

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