Take care of your emotional wellbeing
If you are experiencing thoughts of suicide, a mental health or substance use crisis, or any other kind of emotional distress, call or text 988 for quick access to counseling help.
Mental health refers to our overall emotional, psychological, and social well-being. Mental health and substance use disorders are medical conditions and are often chronic conditions. Like any chronic condition, such as diabetes and heart disease, there are treatments and services available to help you feel better and live your best life.
BCBSRI and our network of providers can help you manage many mental health and substance use concerns, including:
- Mood disorders
- Anxiety disorders
- Attention deficit disorders
- Eating disorders
- Schizophrenia and other psychotic disorders
- Substance use disorder/addiction
- Opioid use disorders
- Medication, anger, and stress management
How do I find the care I need?
BCBSRI covers a comprehensive list of services and benefits to meet the needs of our members with mental health and substance use disorder issues. These resources can help provide—or connect you with—treatment and support.
Your primary care provider
BCBSRI does not require our members to get a referral for outpatient counseling and medication services. However, if you or someone you care for may benefit from psychotherapy or another form of mental health and/or substance use disorder treatment, the best place to start is with a primary care provider (PCP). Discuss symptoms with your PCP and ask for a recommendation.
Independently licensed mental health and substance use disorder professionals work with you and coordinate care with your team of providers to get you access to the resources and services you need. They also review any medications you are taking and make sure you understand what they are for and how to take them. Call 1-800-274-2958.
BCBSRI Doctors Online
BCBSRI Doctors Online makes it easy to visit a therapist or psychiatrist on your smartphone, tablet, or computer. Talk with a healthcare professional from your home, office, or wherever you are. Search “BCBSRI Drs. Online” from the App Store or Google Play* or visit drs-online.com.
- Therapy – Counselors and psychologists offer help for issues such as anxiety, depression, PTSD, and stress. You can schedule an appointment anytime online or by calling 1-800-345-1419.
- Psychiatry – Board-certified psychiatrists offer help for issues such as anxiety and depression and evaluate the potential benefits of medication to treat these types of issues. You can schedule an appointment anytime online or by calling 1-877-410-5548.
How to find a provider
Use our Find a Doctor tool or call BCBSRI Customer Service at 1-800-639-2227 for help.
What types of services and providers are available?
- Psychiatrist – A medical doctor who specializes in preventing, diagnosing, and treating mental illness. Psychiatrists can prescribe psychiatric medications.
- Psychologist – A licensed, mental health professional trained to work with mild or severe psychological issues. Psychologists do not prescribe medications.
- Counselor – A licensed, mental health professional, such as a social worker, mental health counselor, or marriage and family therapist, who evaluates and treats common life stressors, and mild to moderate mood disorders. Counselors do not prescribe medications.
- Typically three days per week, three to four hours per day, for four to six weeks. Most are structured so people can continue their normal daily routines.
- Combination of individual and group therapy (family therapy if appropriate) and may include psychiatrist evaluation and medication management.
- Recommended for people who are experiencing emotional and behavioral problems and would benefit from learning how to manage their symptoms and issues in a structured environment.
- Typically five days a week, five hours a day
- Combination of individual and group therapy (family therapy if appropriate) and often includes evaluation by a psychiatrist
- Recommended for people who require more intensive treatment than traditional outpatient care, are experiencing serious emotional and behavioral problems, or are at risk for hospitalization as well as for treatment following inpatient hospitalization
- Offers structured and intensive services—including medication-assisted treatment, counseling, and care management—to allow members to maintain recovery in a less intensive treatment program than a hospital setting
- For adult members requiring comprehensive services to facilitate recovery from opioid use disorders
- Round-the-clock care in a hospital setting, typically lasts a couple of days
- Daily visits by a team of professionals, including a psychiatrist and group therapy (if appropriate)
- Recommended to stabilize a crisis and/or severe symptoms
- Typically a short-term placement in a residential setting close to a person’s home until they stabilize and can return to the community
- Combination of group, individual, and family therapy
In addition to your traditional benefits, BCBSRI has partnered with community providers to offer the specialized programs described below.
Through this program, members with substance use disorders work with a peer recovery coach—a person who is in recovery from an alcohol or drug use disorder and has been through extensive training to provide support to others struggling with recovery. BCBSRI is collaborating with Anchor Recovery to provide this service to BCBSRI members.
Offered at Bradley Hospital, this program is for teenage members who are experiencing significant emotional issues affecting their quality of life and are at risk of hospitalization. The Mindful Teen Program provides teens with the necessary skills to manage their emotions, tolerate distress, and deal with stress more effectively. It also gives teens the chance to practice these skills in their lives outside of treatment.
Home- and community-based services
This program is for members at risk for hospitalization or who were recently hospitalized. Services can be received at HealthPath offices, the member’s home, or over the phone. This program is offered in collaboration with BCBSRI and Care New England.
This program is for children with moderate-to-severe psychiatric conditions. Members in the program will receive ongoing emergency/crisis evaluation, psychiatric assessment, medication evaluation and management, case management, psychiatric nursing services, and individual, group, and family therapy.
Get connected to care through this 24/7 behavioral health crisis intervention service. You can call 401-414-LINK (5465) or visit their 24/7 Triage Center in East Providence.
Helping You Find the Right Care
This brochure details the comprehensive options available to BCBSRI members for mental health and substance use disorders.
Are you or someone you know struggling with substance use disorder? Through the Safe Stations program, you can visit fire stations in Rhode Island and get connected to treatment support and recovery. Find locations of participating stations.
This site offers resources and support for families struggling with a loved one’s substance use disorder.
Don’t keep unused prescriptions around the house. Learn how—and where—to get rid of medicines or medical waste.
The taskforce provides support, education, and advocacy for substance use prevention, treatment, response, and recovery.
Find more resources related to opioid use disorders.
*Standard mobile phone carrier and data usage charges apply. The downloading and use of this app is subject to the terms and conditions of the app and the online stores from which it is downloaded.
Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island.
Coverage and cost sharing varies depending on the plan. To see your plan’s specific coverage and costs, please refer to the Subscriber Agreement or contact the number on your member ID card.
This article is provided for informational purposes only and does not constitute medical or other professional advice. It is not an endorsement or recommendation of a particular healthcare provider or treatment program.