Take care of your emotional wellbeing

Mental health refers to our overall emotional, psychological, and social wellbeing. Mental health and substance use disorders are medical conditions and are often chronic conditions. Like any chronic condition, such as diabetes and heart disease, there are treatments and services available to help you feel better and live your best life.

BCBSRI and our network of providers can help you manage many mental health and substance use concerns, including:

  • Mood disorders
  • Anxiety disorders
  • Attention deficit disorders
  • Eating disorders
  • Schizophrenia and other psychotic disorders
  • Substance use/addiction
  • Medication, anger, and stress management
  • Coping with grief and loss

Behavioral health information and resources

Blue Cross & Blue Shield of Rhode Island has partnered with Beacon Health Options to provide our members with help finding the right care:

Online information

Achieve Solutions

Achieve Solutions can help you and your family make informed decisions for your overall health and well-being. The website contains more than 3,000 articles to help you better cope and manage your behavioral health concerns as well as everyday life challenges.

See what Achieve Solutions offers

Help coordinating your care

Beacon Health Options Case Management Program

1-800-274-2958, option 3, then option 1
Independently licensed mental health and substance abuse professionals work with you and coordinate care with your team of providers to get you access to the resources and services you need. They also review any medications you are taking and make sure you understand what they are for and how to take them.

Your primary care provider
We do not require our members to get a referral for outpatient counseling and medication services. However, if you or someone you care for may benefit from psychotherapy or another form of mental health and/or substance abuse treatment, the best place to start is with a primary care provider. Discuss symptoms with your PCP and ask for a referral.

Find a provider

We cover a comprehensive list of services and benefits to meet the needs of our members with mental health and substance abuse issues. A mental health or substance abuse professional can recommend what treatment plan will work best for you.

BCBSRI Customer Service

1-800-639-2227
Call for help finding a provider and understanding your benefits.

Use the find a doctor tool

What are the different types of services and providers?

The behavioral health system offers many programs and services that can help you feel better.

  • Individual behavioral health providers (unlimited visits)
    • Psychiatrist: A medical doctor who specializes in preventing, diagnosing, and treating mental illness. Psychiatrists can prescribe psychiatric medications.
    • Counselor: A licensed, mental health professional, such as a social worker, mental health counselor, or marriage and family therapist, who evaluates and treats common life stressors, and mild to moderate mood disorders. Counselors do not prescribe medications.
    • Psychologist: A licensed, mental health professional trained to work with mild or severe psychological issues. Psychologists do not prescribe medications.
  • Intensive outpatient programs*
    • Typically, these programs are three days per week, three to four hours per day, for a period of four to six weeks. Most are structured so people can continue their normal daily routines.
    • Combination of individual and group therapy (family therapy if appropriate); may include psychiatrist evaluation and medication management
    • Recommended for people who are experiencing emotional and behavioral problems, and would benefit from learning how to manage their symptoms and issues in a structured environment, as well as people with similar issues.
  • Partial day hospitalization programs*
    • Typically, five days a week, five hours a day
    • Combination of individual and group therapy (family therapy if appropriate); often includes psychiatrist evaluation
    • Recommended for people that require more intensive treatment than traditional outpatient care, are experiencing serious emotional and behavioral problems, are at risk for hospitalization, or as treatment following inpatient hospitalization
  • Inpatient acute hospital care*
    • Round-the-clock care in a hospital setting; typically lasts a couple of days
    • Daily visits by a team of professionals, including a psychiatrist and group therapy (if appropriate)
    • Recommended to stabilize a crisis and/or severe symptoms
  • Inpatient residential care*
    • Typically, a short-term placement in a residential setting close to a person’s home until they stabilize and can return to the community
    • Combination of group, individual, and family therapy

*Some mental health and substance abuse services require prior authorization.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change on January 1 of each year. Blue Cross & Blue Shield of Rhode Island is an HMO plan with a Medicare contract. Enrollment in Blue Cross & Blue Shield of Rhode Island depends on contract renewal.