Longer wait times
At this time, you may experience longer wait times than usual when calling BCBSRI or using secure messaging. We are working to increase the capacity of our Provider Service Center during this global COVID-19 pandemic and are answering secure messages in the order in which they are received. Please note that updating an existing secure message may result in delays to responding to your inquiry. We apologize for any delays and thank you for your patience.

Access useful tools on secure portal

To help you and your staff work as efficiently as possible, our secure Provider portal offers several helpful tools. Participating providers can register for access (see below) and take advantage of its many features.

  • View remittance advices (RAs) online through the Correspondence Center.
  • Check status of all claims submitted with your National Provider Identifier (NPI).
  • Check patient eligibility to verify effective dates of coverage, copays, deductibles, and other information.
  • Access provider publications including:
    • Participating Provider Administrative Manual
    • BCBSRI Practice Guidelines

Orientation visits

Call us if you’d like an orientation at your office about provider publications or:

  • Online preauthorization requests – This is a convenient way to submit preservice or aftercare authorization requests.
  • Our hospital comparison tool – Research and review independent hospital comparisons provided by HealthShare.

How to register

To register for the secure provider site, you’ll need to get a PIN. Please note that only physicians/providers who are participating with Blue Cross and have an NPI may obtain a PIN. To request a PIN:

  1. Go to the portal registration page and select Provider.
  2. Read and acknowledge the Terms and Conditions and click Continue.
  3. Click the link for participating providers.
  4. Click the link to request a PIN.
  5. Complete the required fields and click Go.
  6. Shortly after you will receive your PIN via e-mail.

Webinar on how to request a PIN for a BCBSRI.com account

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