Nov 12, 2021
BCBSRI ranked #1 in member satisfaction among commercial health plans in the Northeast region
Health insurer has received highest member satisfaction ranking by J.D. Power
PROVIDENCE, R.I. (November 12, 2021) – Blue Cross & Blue Shield of Rhode Island (BCBSRI) members have rated the health insurer #1 in member satisfaction among commercial health plans in the Northeast region in the J.D. Power 2021 U.S. Commercial Member Health Plan Satisfaction Study. J.D. Power is a global marketing research company that analyzes customer satisfaction in numerous industries. BCBSRI achieved its highest scores in the areas of coverage and benefits, provider choice, and information and communications.
“This award is so meaningful because it’s based on the feedback of our customers, and compared to all of the Northeast, BCBSRI members have told us they are highly satisfied with how we support their health and wellness,” said Melissa Cummings, BCBSRI executive vice president and chief customer officer. “We take great pride in helping our members get the most from their health plan. Satisfaction with their plan means members are more likely to use their benefits to reach their health goals.”
BCBSRI is continuing its commitment to help customers access information about care when and where they need it, making key investments in a new easy-to-use member website, targeted care management programs, and enhanced communications to keep members well and well-informed. This ranking reflects BCBSRI’s success in enriching members’ physical and mental well-being.
Blue Cross & Blue Shield of Rhode Island received the highest score in Northeast region in the J.D. Power 2021 U.S. Commercial Member Health Plan Satisfaction Study of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.