We received an update from Anthem regarding Anthem member claims being denied with the explanation that the provider is contracted directly with Anthem, and claims should be submitted directly to Anthem. If the member is an Anthem of Connecticut member, we ask that your office contact Carelon to ensure they do not have a contract directly with Anthem of Connecticut. For questions, please contact Provider.Inquiry@carelon.com or the National Provider Services Line at 1-800-397-1630.

For any claims denied incorrectly for Anthem members who are not part of Anthem Connecticut, they will be part of a monthly report pulled directly by Anthem. Anthem will send the claims for adjustment once the report is reviewed. They will reprocess newer claims first.