BCBSRI has a new interpreter services vendor. Propio is the new interpreter vendor replacing all current interpreter vendors we use today. Providers may use TransPerfect language line until December 31, 2026.
The new phone number for Propio is 1-855-516-1952. The steps below will assist you with getting to the appropriate interpreter.
| Step | Action |
|---|---|
| 1. |
Dial 1-855-516-1952. For Spanish, press 1. For all other languages, press 8 to speak the language or enter the 2-3 digit language code. |
| 2. | Confirm the language choice. |
| 3. | You will then be connected to an interpreter for that language. The interpreter who answers the call will ask for the Provider’s Type I NPI and the Member ID. |
| 4. | Introduce yourself to the interpreter and brief the interpreter as to what type of information is needed (e.g., name, symptoms, medical history, etc.). |
| 5. | Activate speaker phone and have the patient present themselves to the interpreter. |
| 6. |
Ask the interpreter to begin. Handle as a regular conversation using the interpreter to confirm and clarify details of the conversation. Note: No slang, jargon, or acronyms should be used, as these terms do not translate well into other languages. |