We received an update from Anthem regarding Anthem member claims denying with the explanation that the provider is contracted directly with Anthem, and claims should be submitted directly to Anthem. If the member is an Anthem of Connecticut member- we ask that the office contacts Carelon to ensure they do not have a contract directly with Anthem of Connecticut.
National Provider Services Line at 1-800-397-1630
For any claims are denying incorrectly for Anthem members that are not part of Anthem Connecticut, will be pulled into a monthly report pulled directly by Anthem. Anthem will send the claims for adjustment once he report is reviewed. They will be reprocessing newer claims first.