Effective July 1, 2026, Astrana Health transitioned to a new utilization management system. 

Providers may continue to submit authorization requests by fax or telephone, and no interruption in utilization management review operations is anticipated. Training information for the new provider portal will be shared separately.

Contact information

 Member and Provider Services: 1-866-778-6217 (Toll-free)

Local: (401) 406-7229

Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. EST

Provider portal: https://provider-portal.astranahealth.com/login