As a reminder, any claim denied with a lower case “b” has been denied by Optum. All medical records and appeals should be sent directly to Optum through the necessary methods coded on the letter from Optum.

There is only one level of appeal. If Optum advises that you can appeal to BCSBRI after their appeal is denied, , that information is incorrect – please share who advised that information to us at ProviderRelations@bcbsri.org.