A single front door for everything healthcare
BlueCare Connect brings all your health benefits together in one convenient location. No more jumping from app to app, trying to remember passwords, or calling different numbers to get answers.
With a single log-in or phone call, you can access health and wellness apps, plan information, care management, and customer service—and get personalized health support from Care Guides, nurses, and coaches.*
Available online, on the app, or over the phone
With BlueCare Connect, you can:
Get answers to questions about coverage, claims, eligibility, costs, and more
Connect with available health programs
Get help finding doctors and scheduling appointments
Receive personalized "next best action" recommendations
Use the wellness program with activity tracking and incentive earning*
Find help for urgent or chronic health needs
To register or login, go to bluecareconnectRI.com or download the BlueCare Connect RI app. (Be sure you see “RI” in the app’s name.)
See how it works
BlueCare Connect streamlines and simplifies access to care.
Frequently asked questions
BlueCare Connect is like a single front door to all of your health plan benefits—plan information, health and wellness programs, health reimbursement account or health savings account (if applicable), care management services, and customer support. Everything is integrated and accessible online, on the app, or over the phone via our Care Guides. Registered nurses and health coaches are also available to answer questions and provide support.*
Yes, all member accounts—except members with Medicare plans—moved from the myBCBSRI member portal to BlueCare Connect.
To register or login, go to bluecareconnectRI.com or download the BlueCare Connect RI app. (Be sure you see “RI” in the app’s name.
To register or login, go to bluecareconnectRI.com or download the BlueCare Connect RI app. (Be sure you see “RI” in the app’s name.
If you need help with registration, contact the number on the back of your member ID card.
That depends on your specific health plan’s design. If your health plan includes wellness, your BlueCare Connect experience includes a wellness program. You’ll see it on your BlueCare Connect dashboard.
If you’re not sure whether your plan includes wellness, ask your employer or call the number on the back of your member ID card.
Care Guides provide customer service support and can:
- answer benefits and claims questions
- provide coverage and cost-sharing information
- locate quality doctors and low-cost care options
- schedule appointments for you
They can also explain health programs that align with your health goals and needs and help you enroll.
To speak with a Care Guide, call the phone number on the back of your member ID card or chat with a Care Guide online or in the app.
Registered nurses are available to help address acute health concerns, identify urgent health needs, and suggest appropriate sites of care. Contact a Care Guide to learn more about speaking with a registered nurse.
Health coaches are certified by the National Board for Health and Wellness Coaching (NBHWC), and they can support you in making healthy, sustainable behavior changes. You can learn more about the service by going to the Health Coach benefit page in the Benefits tab or by contacting a Care Guide.
Yes, you can access your MyPrime account and review Rx information once you have logged in.
If your BCBSRI health plan includes dental and/or vision benefits, you can access them through BlueCare Connect.
Yes, if you have an HSA through London Health**, you can review your HSA account information once you have logged in to BlueCare Connect.
*Not all employer-sponsored plans include wellness programs.
**London Health Administrators is an independent company contracting directly with BCBSRI to provide consumer driven health plan administration services.