Dec 16, 2019

Doctors Online now includes behavioral healthcare

Online access expands treatment options, removes barriers

Emotional well-being is an essential component of overall health, and finding suitable behavioral healthcare can be challenging. Too often, members can’t find workable appointment times or a provider that can accommodate immediate needs. Today, many BCBSRI members have a new option—Doctors Online, a convenient, cost-effective telehealth service that now includes behavioral healthcare.

With Doctors Online, BCBSRI members can pre-schedule appointments with a licensed therapist, psychologist, or psychiatrist, and receive the treatment they need from the comfort and privacy of their home, office, or almost anywhere. Many BCBSRI members already use Doctors Online to video-chat with board-certified physicians regarding common, non-emergency health problems such as colds and flu.

While no telehealth platform is a substitute for calling 911 or going to the hospital in an emergency, the Doctors Online option does offer clear benefits for individuals seeking behavioral health services:

  • Convenience - Online appointments can be booked up to seven days in advance, and are often available when a traditional provider’s office might be closed.
  • Flexibility - Scheduled therapy appointments ensure continuity of care when a member is away from home.
  • Privacy - Appointments conducted from home or other convenient, private locations eliminate worries about “being seen” at a behavioral health provider’s office.

Emotional well-being plays a critical role in overall health. Doctors Online is a convenient way for members to seek care with minimal impact on their professional or personal schedules. To learn more, contact your BCBSRI sales representative.

Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of Blue Cross & Blue Shield of Rhode Island. Not all employers have elected to include Doctors Online in their health plan. For more information, please contact your BCBSRI sales representative.

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