Telehealth: Doctors Online vs. Going to Your PCP

Understand your options for receiving care in person, over the phone, or through the BCBSRI  Doctors Online telehealth service.

Telehealth: Doctores En Linea Versus ir a su Doctor de Atención Primaria Video en español


You need care. But you’re unsure if you should see your providers in-person or have a Doctors Online telehealth appointment.

Hi, I’m Ingrid from Blue Cross & Blue Shield of Rhode Island and I’m here to talk through your options for receiving healthcare. 

During the height of the pandemic, many doctors’ offices and healthcare facilities postponed care. This helped ensure that there was capacity to take care of COVID-19 patients.

If you are going back to the doctor’s office—or are feeling unsure about doing so—here are some important things to know and to discuss with your providers.

Talk to your primary care provider about which preventive cancer screenings you should have and when.

If you receive care for ongoing health conditions, be sure to follow up and see if you need to schedule a visit. 

For certain health issues, you can receive care from your provider over the phone or by video. Ask your provider if that is an option for any treatment that you may need. 

Doctors Online gives you access to quality care anytime, from the comfort and safety of your own home—for $0. It can be used for common, non-emergency health issues 24/7 as well as for scheduled therapy sessions and psychiatry visits. 

If you feel your health is in serious jeopardy, call 911 or go to the emergency room. 

We recommend registering for BCBSRI Doctors Online before you need it—that way, if you ever need to video chat with a doctor, you have all your personal information ready. 

We understand you still may have questions. 

We’re happy to help!

Categories: Telehealth

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