Mar 1, 2024

Anthem Prefix Issue

Communication Directly From Anthem:

Due to a configuration error, we distributed ID cards with an incorrect prefix of ZFT instead of the correct prefix that should have been sent of VQX.

Please be aware that while claims submitted under the incorrect prefix have been approved, it is essential your providers update this information for future transactions.

Considering this miscommunication, we will be distributing new insurance cards to all affected members. These cards will reflect the correct prefix.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work through this situation. Our primary focus is always to ensure a seamless experience for all our members.