Provider Remittance Advices
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Jan 1, 2022

Place of Service (POS) 10 Telemedicine Payment Policy

The Place of Service (POS) 10 Telemedicine Payment Policy outlines BCBSRI’s implementation of a new POS code (10) for Telehealth effective April 1, 2022 (both audio visual and telephone only), as well as a change in description for the existing POS code 02 for Telehealth. The description of POS code 02 has been revised and a new POS code 10 has been created to meet the overall industry needs. BCBSRI will begin accepting POS 10 on April 1, 2022, for claims adjudication and requires the accurate submission of POS 10 and 02 codes when telemedicine (both audio visual and telephone only) are being rendered to BCBSRI members for claims submitted on or after April 1, 2022.  Although POS 10 is effective January 1, 2022, BCBSRI is requesting that providers continue to submit claims with POS 02 until March 31, 2022 in order for BCBSRI to have time to update and configure its system to accept and adjudicate claims timely and accurately with POS 10. For better understanding of the differences between POS 10 and POS 02, please review the policy. If you have any questions regarding this update, please contact ProviderRelations@bcbsri.org.