Longer wait times
At this time, you may experience longer wait times than usual when calling BCBSRI or using secure messaging. We are working to increase the capacity of our Provider Service Center during this global COVID-19 pandemic and are answering secure messages in the order in which they are received. Please note that updating an existing secure message may result in delays to responding to your inquiry. We apologize for any delays and thank you for your patience.

Medical and Payment Policies

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Medical
Cardiac Hemodynamic Monitoring
Cardiointegram
Carotid Angioplasty/Stenting Without Embolic Protection
Chelation Therapy for Off-Label Uses
Chronic Intermittent Intravenous Insulin Therapy
Circulating Tumor DNA and Circulating Tumor Cells for Cancer Management (Liquid Biopsy)
Clinical Trials BlueCHiP for Medicare
Clinical Trials Mandate Commercial
Cochlear Implants
Colorectal Screening Mandate
Confocal Laser Endomicroscopy
Constraint-Induced Movement Therapy
Contraceptive Drugs and Devices Mandate
Corneal Topography/Computer-Assisted Corneal Topography/Photokeratoscopy
Cranial Electrotherapy Stimulation and Auricular Electrostimulation
Cranial Orthoses (Adjustable) for Positional Plagiocephaly and Craniosynostoses
Cryosurgical Ablation of Primary or Metastatic Liver Tumors
Payment
Cardiac Rehabilitation
Care Plan Oversight
Chimeric Antigen Receptor (CAR) T-cell Therapy for Cancers
Chiropractic Services
Chromoendoscopy as an Adjunct to Colonoscopy
Claim Filing Requirements for Drugs
Claim Timely Filing - Inpatient Level of Care Appeals and Observation
Coding and Payment Guidelines
Compression Garments/stockings
Computer-Assisted Musculoskeletal Surgical Navigational Orthopedic Procedure
Cooling Devices Used in the Home and Outpatient Setting
Coordination of Benefits
Cosmetic Services/Procedures
Coverage of Complications Following a Non-covered Service
Prior Authorization
Corneal Collagen Cross-linking
Cryosurgical Ablation of Miscellaneous Solid Tumors other than Renal, Liver and Prostate
Crysvita (burosumab-twza)
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